Apology Letter to Customer for Rude Employee
Sometimes, employees of companies speak or react in rude and disrespectful manners to their customers.
In such cases, it behoves the management of such establishment to quickly write an apology letter to the offended customer on behalf of the company and the rude employee. This helps to make amends and possibly retain the customer.
Find below, samples of Apology Letters to Customer for Rude Employee.
Sample Apology Letter to Customer for Rude Employee #1
As manager of {business}, I wanted to reach out to you personally to apologize for the behavior of {staff member}. Their {actions/behavior} does not reflect our company’s values at all, and this employee is being dealt with appropriately. Instead of {what happened}, they should have {other action}.
By way of compensation, I’d like to extend the offer of {free or discounted service or item}. I know it doesn’t make up for how you were treated, but please accept this small gesture as a symbol of my regret.
I hope that this incident doesn’t keep you from giving us another chance. Please feel free to reach out to me if you need any further assistance. My direct line is {number}.
Sincerely,
{Name}
Sample Apology Letter to Customer for Rude Employee #2
Thank you for your [correspondence, phone call] of [date of contact] regarding your account. I would like to profusely apologize for the treatment you received from our representative. This is not the type of service that [company] condones, and we have taken action regarding this instance.
We value all of our customers, and hope to be able to serve you in the future. We hope that you will allow us to show you the true customer service of [company], and to make up for this disappointing experience.
Thank you,
Sample Apology Letter to Customer for Rude Employee #3
[Address line]
[State, ZIP Code]
[Letter Date]
[Recipients Name]
[Address line]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
On the part of [Company Name], I sincerely apologize for the behavior of one of our employees at the trade fair. We advise our employees to stay away from consuming alcohol during their work hours as well as many hours before joining the job. We thank you for letting us know this untoward incident. We feel sorry that an employee of our firm was involved in something like this.
I assure you that the employee involved is facing a disciplinary treatment and is also being dealt with for substance abuse. Any similar incident in future will lead to termination of this employee.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] – Optional –
cc: [Name of copy recipient] – Optional –