Apology Letter to Customer for Defective or Faulty Product
When you send a damaged / faulty or defective product to a customer, it’s imperative to write an apology letter as soon as possible after the unfortunate incident. Focus on actions to rectify the situation rather than the damage you may have caused. Accompany your apology with a promise of compensation or restitution. A sincere apology can go a long way to winning back a disgruntled customer.
Find below, sample apology letters to customers for defective/faulty or damaged products.
Sample Apology Letter to Customer for Damaged / Defective or Faulty Product #1
Dear {Name},
Thank you for notifying us concerning the faulty product that you purchased from our site at {location} on {date}. I am sorry to hear that {product} did not meet the high standards of our company.
I would like to apologize on behalf of {company} for the inconvenience this has caused you. We strive to create durable, quality products, and I would like to assure you that the particular product you purchased was an unfortunate anomaly.
Please {instructions on how to return the product} and send it to {address} by {date}. We will send you a replacement within {number} days after receiving the defective product.
I am also happy to {further reparations} in order to compensate you for the inconvenience. Thank you for your loyal patronage of {company}.
Sincerely,
{Sender}
Sample Apology Letter to Customer for Damaged / Defective or Faulty Product #2
We are sorry that the desk we delivered to your home was damaged. Our warehouse manager determined that the damage occurred during shipment.
We make every effort to ensure that our merchandise is delivered in perfect condition. Occasionally, however, unpredictable events alter the expected outcome.Please call to arrange pickup of your damaged desk and let us know if you would prefer a refund or a replacement. Let me know what you decide. We are committed to making it right for you.
Thank you for your patience.
Sample Apology Letter to Customer for Damaged / Defective or Faulty Product #3
It was recently brought to my attention that you received a defective Grinder.I am truly sorry that the item received did not meet our normal high standards. It has failed to function as a surge protection system for your computer units. Before we ship any product, it undergoes double quality checks every function, so your problem may be one you can solve quite easily.
I assure you that a replacement will be shipped to you immediately. It is certainly our intent to provide only the highest quality items to our customers, and I regret that your product apparently slipped past our quality measures.
We appreciate your bringing this matter to our attention. We apologise for any inconvenience you suffered and how we will have another opportunity to introduce you to our fine products.
Again, I thank you for bringing the opportunity to correct it.