Apology Letter to Customer for Delay in Delivery
No matter how much we try to prevent them, delays are still bound to happen every once in a while. When they do, we can put our best foot forward and begin to make amends by apologizing to our customers.
Many companies dread writing apology letters to customers out of fear of admitting wrongdoing or accepting blame for an unpleasant situation like delays in delivery. However, an apology is not the end of the world – in fact, it uplifts your brand and could potentially retain customers.
In case of any delay in delivery, it is always good to apologize so as to maintain a good relationship in business operations. Find below, sample apology letters to customers for delay in delivery.
Apology Letter to Customer for Delay in Delivery (Sample #1)
[ Date]
[Name of the recipient]
[Postal Address of the recipient]
[ZIP Code]
[Subject:]
Dear [Recipients Name],
Our company would like to apologize for the late arrival of your order on [date] due to inevitable circumstances.
Our driver got a minor accident on his way and therefore was rushed to the nearby hospital for treatment thereby causing the delay.
We however sent another driver immediately.
Once again kindly accept our sincere apologies and lack of communicating in advance.
We look forward to doing business with you.
Yours Sincerely,
Davis
General Manager
Apology Letter to Customer for Delay in Delivery (Sample #2)
[Address line]
[State, ZIP Code]
[Letter Date]
[Recipients Name]
[Address line]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
I apologize that you were unable to receive our delivery on time. There was a bit of confusion and a delay in our system, and that caused your package being sent later than it was meant to.
Please accept this voucher which you can use for your next transaction with us. Rest assured that this incident would not happen again.
Thank you for your continuing patronage.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] – Optional –
cc: [Name of copy recipient] – Optional –
Apology Letter to Customer for Delay in Delivery (Sample #3)
Date [ ]
[Name of the recipient]
[Postal Address of the recipient]
[ZIP Code]
[Subject:]
Dear [Recipients Name],
Thank you so much for your email informing us about the delay. I truly apologize for this.
We were not able to get the required shipping cartons from our vendor due to the strike.
We are in touch with the driver and we have given him the necessary instructions to pass by your office store especially when he is completing his delivery route. Please expect him any time after this letter.
Please expect him anytime.
We look forward to doing business together in future.
Yours Faithfully
[Your name]
Apology Letter to Customer for Delay in Delivery (Sample #4)
[Address line]
[State, ZIP Code]
[Letter Date]
[Recipients Name]
[Address line]
[State, ZIP Code]
[Subject: Normally bold, summarizes the intention of the letter] -Optional-
Dear [Recipients Name],
I apologize that you did not receive the package as expected. We have been getting an enormous amount of orders, and it has been a terrible time to service them with equal priority every time. Therefore, the delay occurred. To reduce such instances, we have started roping in new staff. I apologize again for the inconveniences it might have caused you, and look forward to your continued patronage.
Sincerely,
[Senders Name]
[Senders Title] -Optional-
[Enclosures: number] – Optional –
cc: [Name of copy recipient] – Optional –
Apology Letter to Customer for Delay in Delivery (Sample #5)
[ Date]
[Name of the recipient]
[Postal Address of the recipient]
[ZIP Code]
[Subject:]
Dear [Recipients Name],
Thank you for your notification that you are yet to receive the goods that you ordered from our company on [date]. We have actually identified the reason for the late shipment and regret the occurrence of this event.
We are therefore expecting to start the shipment on [date] and assure you that you will receive it by [date].
We really appreciate your business with us and sincerely apologize for any inconvenience caused
Yours Faithfully
[Your name]